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• Time:2023-05-23

What should I do if the gun cannot be pulled out after stopping charging?

[ stopping charging, electric car batteries,Electric Car Charger, Electric control]

Answer: Repeat the operation several times first, and then unlock it manually if it fails.

1. When you find that you cannot draw the gun, you should first operate it several times according to the normal process, such as pushing it in hard and then pulling it out, or restarting the charging and stopping later, or repeatedly locking and unlocking the door, etc.

2. If the fast charging gun still cannot be pulled out according to the above methods, you can try to unlock it manually. The method is as follows:

① Find the unlocking hole at several positions indicated by the arrow and remove the plug

② Note that some gun heads are equipped with special small keys or unlocking ropes

③ Use a screwdriver/small key/stick to insert into the hole or drawstring to unlock

3. The slow charging gun can also be unlocked manually. Generally, there is an unlocking rope near the slow charging interface in the car, which can be unlocked by pulling it.

① If the slow charging port is at the front of the car, please open the front cover; if the slow charging port is at the rear, please open the tailgate

② Search on the inside of the car corresponding to the slow charging port, some models may be covered by a cover

③ Pull the rope to unlock and draw the gun

4. If the above methods do not work, you can contact the customer service of the Charging Station to try to unlock it remotely, or the maintenance personnel can go to the scene to solve it. Please do not pull violently to avoid equipment or vehicle damage.

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